FAQ

Shipping & Delivery

How quickly will my Florenya bathroom haul arrive? We know you're eager to upgrade your self-care space! We offer three reliable shipping methods across the United States:

  • Express Shipping (3-6 business days): $20.00 – Highly recommended for upcoming guest-hosting deadlines, urgent home renovations, sudden housewarming gifting, or when you want your luxury bath upgrades delivered instantly.

  • Standard Shipping (7-14 business days): $10.00 – Our most balanced delivery choice for expanding your ongoing seasonal bathroom decoration and vanity rotation.

  • Free Shipping (7-14 business days): $0.00 – Enjoy premium, moisture-resistant bath accessories with zero shipping costs on qualifying orders.

How are fragile or heavy bath accessories packed to prevent damage during shipping? We are absolute experts in high-humidity product logistics! Every Florenya piece is anchored securely inside custom-cut, shock-absorbing internal foam matrices to eliminate shipping movement. Delicate ceramic, glass, or resin components are wrapped in thick protective sleeves and shipped in reinforced, double-walled outer boxes to guarantee everything arrives scratch-free, chip-free, and immaculate.

Can I track my shipment? Absolutely. As soon as your order clears our fulfillment center, you will receive an automated email containing a secure tracking number so you can track your package straight to your doorstep.

Materials, Humidity Resistance & Care

Will Florenya metal items rust over time in a steamy bathroom? No, never. Absolute rust prevention is our manufacturing standard. All Florenya metal fixtures and accessories undergo advanced multi-layer electroplating and anodizing stabilization treatments. This creates an impenetrable barrier against constant moisture, dense steam, and water splashes, keeping your pieces entirely rust-free and tarnish-free.

What are the recommended cleaning instructions to keep the accessories pristine? To preserve the premium surface finish and block hard-water scaling over time:

  • Wipe the surfaces gently using a soft, damp microfiber cloth and wipe dry with a clean towel once a week.

  • For soap-scum removal, use a mild, eco-friendly dish soap or a water-vinegar solution.

  • Strictly avoid using metallic scrubbing pads, steel wool, or industrial acid-based bathroom cleaners, as these abrasive elements will wear down the non-toxic protective sealing coats.

Are your dispensers and organizers safe from toxic chemical leaching? Yes, 100%. Safety is our core foundation. Every single container, dispenser, and tray designed by Florenya is manufactured from food-grade, certified non-toxic polymers and lead-free composites. They are completely chemical-inert and will never react with or degrade your premium liquid soaps, shampoos, or skincare lotions.

Installation, Mounting & Returns

Do your wall-mounted shelves require drilling into my bathroom tiles? We offer versatile, stress-free options! Most of our premium wall-mounted organizers feature a heavy-duty, industrial-strength adhesive mounting system that secures tightly to smooth tiles, glass, or marble without any drilling or wall damage. For heavy hardware pieces, we include both the no-drill adhesive option and standard stainless steel screws, giving you absolute structural flexibility.

What is your return policy? We want you to view your bath sanctuary with absolute joy! However, for strict personal hygiene, sanitation codes, and health regulations regarding bathroom goods and food-contact items, we accept standard returns only on completely unused, uninstalled items in their original, immaculate condition, packed perfectly inside the unopened original product box with all protective internal foam wrap fully intact within 30 days of delivery.